Privacy Policy

  1. Introduction

This privacy policy explains how The Department of Art collects, uses, and discloses your personal information. We are committed to protecting your privacy and we take our responsibility to keep your information safe very seriously.

  1. What Personal Information Do We Collect?

We collect the following personal information from you:

  • Contact details, such as your name, address, email address, and phone number
  • Production details, such as the name of your production company, the name of the production you are working on, and the dates of your production
  • Direct debit details, such as bank account numbers
  • Photographic ID, when required in accordance with our Weapons Policy

  1. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

  • To provide you with our services, such as renting out props and costumes
  • To process your rental bond refund via direct debit
  • To contact you about your rental or booking
  • To send you marketing materials, if you have opted in to receive them
  • To comply with our legal obligations, such as providing your information to law enforcement if requested

  1. How Do We Disclose Your Personal Information?

We may disclose your personal information to the following third parties:

  • Our financial provider/s
  • Our marketing partners
  • Debt collection agencies, if necessary to collect outstanding payments
  • Government agencies such as the Australian Taxation Office, if required by law
  • Law enforcement agencies, if required by law
  1. How Do We Protect Your Personal Information?

We take a number of steps to protect your personal information, including:

  • Storing your information in secure servers
  • Encrypting your information when it is transmitted over the internet
  • Using firewalls and other security measures to protect our servers from unauthorized access
  • Storing copies of your photographic ID securely and in hard copy form only

  1. How Long Do We Keep Your Personal Information?

We will destroy customer information when it is no longer needed for a legitimate business purpose, unless we are required by law to retain it for a longer period of time. We will destroy customer information securely by shredding paper documents and deleting electronic files.

  1. Data Breach Procedures

In the event of a data breach, we will take the following steps:

a) Containment 

We will immediately take steps to contain the breach and prevent further unauthorized access to your personal information.

b) Assessment 

We will assess the nature and extent of the breach to determine the impact on your personal information.

c) Notification 

If we determine that the breach poses a risk of serious harm to you, we will notify you as soon as practicable. 

d) Remedial Action 

We will take all reasonable steps to mitigate the impact of the breach on you. We will also notify the Office of the Australian Information Commissioner (OAIC) within 72 hours of becoming aware of the breach.

  1. Your Rights

You have the following rights in relation to your personal information:

  • The right to access your personal information
  • The right to correct your personal information
  • The right to request that we delete your personal information
  • The right to object to the processing of your personal information
  • The right to restrict the processing of your personal information

  1. Contact Us

If you have any questions about this privacy policy or your personal information, please contact us via email at [email protected] or using the enquiry form on our website.

  1. Changes To This Privacy Policy

We may update this privacy policy from time to time. If we make any changes, we will post the updated privacy policy on our website. We encourage you to review this privacy policy regularly to stay informed about how we are protecting your personal information.

Last revised: 4 September 2024