This privacy policy explains how The Department of Art collects, uses, and discloses your personal information.

We are committed to protecting your privacy and we take our responsibility to keep your information safe very seriously.

1. What personal information do you collect?

We collect the following personal information from you:

• Contact details, such as your name, address, email address, and phone number
• Production details, such as the name of your production company, the name of the production you are working on, and the dates of your production
• Direct debit details, such as bank account numbers
• Photographic ID, when required in accordance with our Weapons Policy (click here to view policy)

2. Why do you need my personal information? 

We use your personal information for the following purposes:

• To provide you with our services, such as renting out props and costumes
• To process your security deposit refund via direct debit
• To contact you about your rental or booking
• To send you marketing materials, if you have opted in to receive them

3. How is my personal information protected?

We take a number of steps to protect your personal information, including:

• Storing your information in secure servers
• Encrypting your information when it is transmitted over the internet
• Using firewalls and other security measures to protect our servers from unauthorized access
• Storing copies of your photographic ID securely and in hard copy form only

4. Who else can see my personal information?

We may disclose your personal information to the following third parties:

• Our financial provider/s
• Our marketing partners
• Debt collection agencies, if necessary to collect outstanding payments
• Government agencies such as the Australian Taxation Office, if required by law
• Law enforcement agencies, if required by law

5. How long do you keep my personal information?

In accordance with ATO requirements, we keep customer records for 5 years for accounting purposes.

We may keep records for longer if required by law.

6. What if there is a data breach?

In the event of a data breach, we will take the following steps:

a) Containment 

We will immediately take steps to contain the breach and prevent further unauthorized access to your personal information.

b) Assessment 

We will assess the nature and extent of the breach to determine the impact on your personal information.

c) Notification 

If we determine that the breach poses a risk of serious harm to you, we will notify you as soon as practicable. 

d) Remedial Action 

We will take all reasonable steps to mitigate the impact of the breach on you. We will also notify the Office of the Australian Information Commissioner (OAIC) within 72 hours of becoming aware of the breach.

Your Rights

You have the following rights in relation to your personal information:

• The right to access your personal information
• The right to correct your personal information
• The right to object to the processing of your personal information
• The right to restrict the processing of your personal information

Contact Us

If you have any questions about this privacy policy or your personal information, please contact us via email at [email protected] or click here to use the enquiry form on our website.

Changes To This Privacy Policy

If changes to this privacy policy are made, all customers will be notified via email.

Last revised: 4 September 2024